Service client
These general conditions of sale govern the relations between the company PTA with a capital of 76 194.02 €uros, whose registered office is located: ZI du Casque 40 rue Aristide Berges 31270 Cugnaux RCB: 327 572 970, and customers wishing to place an order on the site
These general conditions of sale may be modified at any time by Direct Cheminée.
Conditions specific to certain products or services may supplement these general conditions. They are then specified during the presentation of the article.
The fact, for any customer, to place an order on the site implies his unreserved acceptance of these general conditions of sale.
If a condition were to be lacking, it would be considered to be governed by the practices in force in the sales sector. The delivery of orders can only be territorially made in Continental France.
Commands
The customer places his order according to the process in force on the site and confirms the detailed summary of it.
The customer is required to provide all information necessary for delivery: address, access code, floor .... (and, for example, in the case of items with special delivery conditions: Telephone number to which he can be reached during the day to make an appointment).
During the first order and/or when registering, the customer must enter his surname, first name, e-mail address and password.
The password is strictly personal to him.
During each visit, when he accesses personal data, or when he places an order, the customer will have been identified in advance by his username and password, it being specified that it is not used to make payment.
The information recorded by the Direct Cheminée system is considered as proof of the transactions concluded between Direct Cheminée and its customers.
Direct Cheminée cannot be held responsible for the consequences of any events beyond its control, in particular cases of force majeure, which would tend to delay or prevent the placing of the order online.
14-DAY WARRANTY - Money Back
In the case of non-satisfaction of a product, the return costs remain the responsibility of the customer, a lump sum of 210 € incompressible will be deducted from the refund.
Each DIRECT CHEMINEE package contains a return form on which you must specify whether you want a refund as a credit note to your customer account or transfer to your bank account, or if you prefer an exchange for another product in the DIRECTCHEMINEE range.
The product must be returned in its original packaging with all accessories and documents, no trace of wear and tear must be noted.
For any return of a product, it is very important to get closer to our customer service in the first place.
In order to facilitate this return, we offer you to make a collection at home by carrier if you wish.
Price
The prices displayed are net of all taxes included and excluding participation in the shipping costs which are the responsibility of the customer.
Prices are subject to change at any time
These prices are applicable in the context of distance selling. They cannot, under any circumstances, be the subject of an application request in store (and vice versa).
An invoice, serving as a guarantee if necessary, is sent upon delivery.
Participation in shipping costs
Any order gives rise to invoicing of a contribution to the processing costs and a contribution to the delivery costs.
Their amount is determined by the total weight of the order for the whole of Metropolitan France.
Zone 1
Metropolitan France, Corsica
Zone 2
Andorra, Austria, Belgium, Bulgaria, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Switzerland
Zone 3
Ireland Republic of (EIRE), United Kingdom
Zone 4*
* Other countries contact us:
Argentina, Australia, Bahamas, Bahrain, Brazil, Canada, China, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Finland, Greece, Hungary, Iceland, India, Indonesia, Israel, Japan, Malaysia, Mauritius (Island), Morocco, New Zealand, Norway, Poland, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Taiwan, United Arab Emirates, United States, Thailand, Tunisia, Turkey, Ukraine, Guadeloupe, French Guiana, Reunion, Martinique, New Caledonia, French Polynesia, Saint Pierre and Miquelon
The amount of the delivery costs is indicated in the shopping cart when you place your order.
A flat-rate contribution to the processing costs is required for any order. This participation covers the costs of preparing the order, its specific packaging and the insurances that guarantee the proper delivery to the customer.
Some items exceptionally benefit from an exemption from the contribution to the delivery costs (the participation in the processing costs remains applied). This exemption is indicated in the product sheet and in the last column of the basket with the following logo: Free shipping.
The amounts of the contributions to the delivery and processing costs are included in the details of the basket, in the order summary and on the invoice.
The customer acknowledges being fully informed of the contributions to the shipping costs (processing and delivery) that are added to the price of the goods ordered.
Confirmation of the order to the customer
Direct Cheminée acknowledges receipt of the order to the customer by displaying the order number and sending an e-mail containing this element.
The customer's order will only be considered accepted after its validation by Direct Cheminée. Some orders may be subject to additional requests to the customer. In this case, the customer is notified by email of the supporting documents to be sent in order to obtain the final validation of his order. Direct Cheminée reserves the right to cancel the order in the event of non-receipt of these supporting documents or receipt of documents deemed non-compliant.
The customer's order may be cancelled by Direct Cheminée, for any reason whatsoever, in particular in the event of a lack of information necessary for delivery. The customer will be kept informed by Direct Cheminée.
Payment - Securing settlement transactions
The products and participation in the shipping costs are payable at the time of the order.
You can make your payment:
- By credit card (Carte Bleue, Visa, MasterCard and American Express)
- By cheque. In this case, your order will only be validated upon receipt of your check.
- By PayPal
Customer payments are banked on the day the products are shipped to the customer (or the day of first shipment in the case of multiple shipments) if the shipment takes place within 7 days of the banking transaction.
Otherwise, the bank remittance takes place no later than 7 days after the order is placed.
In the event that Direct Cheminée is unable to ship part of the order, the customer's payment will be reduced, before delivery to collection, by the price of the unshiped goods and the possible increase in the contribution to the shipping costs related to it.
Direct Cheminée uses the most reliable secure payment systems STRIPE.
During the settlement transaction, the customer is automatically connected to the settlement center server.
Bank data, protected by encryption
Customers who wish not to enter their online payment can opt for a payment:
- via our telephone advisors. They are then invited to call them to communicate the information necessary for the payment of their order (Call number: 05 62 13 57 42). Opening hours: Monday to Saturday from 8am to 5pm.
- via our fax at 05 62 13 57 49
Payment in instalments via the 3xCB service
The information related to your order paid with the remote 3xCB solution is subject to automated data processing whose responsible is FIA-NET S.A.
The purpose of this automated data processing is to determine a level of insurance for a transaction and to fight against fraud in the means of payment and in particular against credit card fraud. FIA-NET S.A. and the merchant from whom you make your purchase are the recipients of the data relating to your order.
The non-transmission of data in connection with your order prevents the completion and analysis of your transaction.
The occurrence of an unpaid due to fraudulent use of a credit card or other means of payment will result in the registration of the order data associated with the unpaid in a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing. In accordance with the Data Protection Act of 6 January 1978 you have, at any time, a right to access, rectify and delete all your personal data recorded by FIA-NET by writing, by mail and justifying your identity, to FIA-NET – Service Informatique et Libertés – Processing n°773061 and n°1080905 - 3/5 Rue Saint Georges, 75009 PARIS.
Delivery
Deliveries are made exclusively in Metropolitan France. Deliveries in Corsica will be subject to special conditions. These conditions will be communicated to the customer either directly on the site during the placing of the order or by telephone before the shipment of his order.
Delivery does not include commissioning of the devices.
Deliveries are made to the delivery address indicated by the customer. Our carriers are mandated to drop off packages in your mailboxes or in front of your house or at the foot of your building.
If the latter is equipped with an elevator, the delivery is made upstairs, provided that the package can enter the elevator
Deliveries are made by carrier. In addition, packages delivered by carriers are most often packaged and delivered on pallets.
Deliveries made by carrier on the metropolitan islands (excluding Corsica) take place at the quay on the mainland at the pier of the ferry terminal. For Ile d'Oléron and Ile de Ré, deliveries are made to the delivery address indicated by the customer.
The contribution to the shipping costs, at the expense of the customer, is detailed in the paragraph provided for this purpose. The shipping or delivery time of the products is explicitly stated in the description sheet of each product.
In any case, this period is given for information purposes only and subject to availability.
In the event of a foreseeable extension of the shipping time appearing in the description sheet Direct Cheminée undertakes to inform the customer as soon as possible and by any means so that he can then choose to maintain or cancel his order in whole or in part.
The mention "ex warehouse under: 48 H" applies to products available in stock for which the preparation, packaging and delivery to the carrier are done at most 48 hours after the validation of the order. This period is excluding weekends and public holidays, and according to the quantities available. Delivery takes place within a generally established period of 10 working days (excluding weekends and public holidays) after the validation of the order (except items for which an additional period is expressly stipulated at the time of the order).
For some heavy or bulky products, this 48-hour delay corresponds to the carrier's call for appointments.
Direct Cheminée cannot be held responsible and held responsible for the consequences of any events beyond its control, in particular cases of force majeure or due to the carrier, which would tend to delay or prevent the delivery of the products ordered.
The delivery period or non-performance of the contract can in no way result in the payment of damages to the customer or his service providers.
In case of non-compliance with the deadline mentioned in the descriptive sheet, the customer may cancel his order by sending a registered letter with acknowledgment of receipt to the following address:
Direct Fireplace
ZI of the Helmet
40 rue Aristide Berges
31,270 CUGNAUX
The cancellation will only be taken into account by Direct Cheminée if the shipment or delivery has not occurred between the sending and the receipt of said letter.
The customer will be reimbursed within 30 days of receipt of the registered letter by Direct Cheminée.
The customer undertakes to transmit, when ordering, all the information necessary for the delivery in order to guarantee the successful completion (and in particular the telephone number to which the carrier can reach him during the day).
The customer undertakes, for himself or for the recipient of the order, to take delivery of the goods to the address he indicated when ordering.
Upon delivery, the customer or the recipient of the products must be able, if requested, to prove his identity.
The customer undertakes, after opening and checking the contents of the package(s) in the presence of the carrier, to sign the delivery receipt presented by the delivery person.
In case of problem: the customer will carry all reservations corresponding to the observations noted on the registration sheet, will have the delivery person co-sign and will keep a copy of the document.
NB: these reservations must be very precise (which product has what damage) to be taken into account and give rise to a replacement.
In the event of transport damage, the customer must refuse the damaged product to the delivery person and indicate "Refusal for damage" on the registration sheet otherwise any recourse against the latter would be impossible.
By signing the delivery receipt outside precise reserves, and accepting the products, the customer acknowledges having received the goods in a condition giving him complete satisfaction.
Therefore, any claim related to the condition of the products delivered can not be received.
In case of delivery not in accordance with the order in quality or quantity, the customer must inform Direct Cheminée, indicating the reference of the order, by calling our telephone advisors at 05 62 13 57 42 (Monday to Saturday from 8am to 5pm) or through the forms available in the Contact Us section of the site, or by mail has drawn up to:
Direct Chimney ZI helmet
40 rue Aristide Berges
31270 CUGNAUX
The impossibility of delivering the customer of his fact (failure to a delivery appointment, non-withdrawal of parcel after notice of passage ....) entails for him the loss of the participation in the shipping costs.
Withdrawal period - Return of products following a change of mind
All items may be exchanged or refunded within the legal and contractual deadlines except those bearing a contrary statement
Pursuant to Article L 121-16 of the Consumer Code, the customer has a withdrawal period of seven days from the delivery of the products ordered.
If the customer uses this right of withdrawal, the return of the products must be made in their original packaging, in perfect condition, accompanied by all accessories and possible instructions as well as the return slip, duly completed.
Items returned incomplete, damaged, damaged, used or soiled cannot be taken back.
Return costs are the responsibility of the customer
Direct Cheminée is obliged to exchange the goods or to reimburse the sums paid by the customer in respect of the returned goods, excluding contributions to the shipping costs. The refund is due within a maximum period of thirty days from receipt of the return.
The refund can be made by credit to the bank account of the card used for payment or by bank check made payable to the customer.
To make his return, the customer must, beforehand, contact our telephone advisors at 05 62 13 57 42 (price of a local call - Monday to Saturday from 8am to 5pm) or send a message through the forms available in the "Contact Us" section of the site. The mode of transport to be used, which varies according to the products, can thus be communicated to him.
The customer will receive within days of contact, a return slip that he must imperatively attach to the returned product. In the absence of this voucher, the return of the product cannot be processed within the normal deadlines.
The products must be returned to their return address, in the return slip Under no circumstances should a product be returned to the head office or administrative offices of Direct Cheminée.
After-sales service
Defective product upon receipt:
In the event of a product that fails on first use under normal conditions of use and within 30 days of delivery, Direct Cheminée undertakes to exchange the product after return of the product and expertise. The shipping costs related to the return of the product will be exceptionally refunded and the costs of second shipment will also be borne by Direct Cheminée.
To make his return, the customer must, beforehand, contact our telephone advisors at 05 62 13 57 42 (price of a local call - Monday to Saturday from 8am to 5pm) or send a message through the forms available in the "Contact Us" section of the site.
The mode of transport to be used, which varies according to the products, can thus be communicated to him.
The customer will receive within days of contact, a return slip that he must imperatively attach to the returned product. In the absence of this voucher, the return of the product cannot be processed within the normal deadlines.
The product must be returned to the return address indicated on it.
The return slip includes in particular the invoice number without which the goods cannot be taken back.
Under no circumstances should a product be returned to the head office or administrative offices of Direct Cheminée.
Repairs - Warranty:
This applies to defective products from the second use or beyond a period of 30 days after delivery, and under normal conditions of use.
The period of validity of the warranty is indicated on the site at the time of ordering the item and / or at the time of its delivery.
It is recalled that the guarantee assumes that the customer has honored his financial commitments to Direct Cheminée; that he uses the article in a normal way, that is to say in accordance with the instructions for use and maintenance of the article, and that for high-tech appliances no third party not approved by Direct Cheminée intervenes for repair on the article except in cases of force majeure or prolonged deficiency of Direct Cheminée.
In case of repair requested, the customer contacts our telephone advisors at 05 62 13 57 42 (price of a local call - Monday to Saturday from 8am to 5pm) sends a message through the forms available in the "Contact us" section of the site.
The customer will receive within days of contact, a return slip that he must imperatively attach to the returned product. In the absence of this voucher, the return of the product cannot be processed within the normal deadlines.
When the product is under warranty, Direct Cheminée sends a prepaid colissimo voucher to the customer for returns by La Poste or mandates a carrier at the customer for the return. The customer takes care of packaging the product. The product is taken back packaged in front of your house or at the foot of your building. The customer must imperatively attach the return slip and a photocopy of the invoice (proof of guarantee). The repaired or exchanged product is sent to the customer at the expense of Direct Cheminée.
When the product is no longer under warranty, a quote is sent to the customer. The repair is carried out after receipt of the quote, bearing the handwritten mention "good for agreement", the date and signature of the customer, accompanied by a bank check for payment. The costs of transport to and from the customer are the responsibility of the customer.
Direct Cheminée cannot be held responsible for the consequences related to the duration of return of the goods to the customer.
Produce
Customers are informed on the website of the essential characteristics of the products.
However, customers are invited to read the instructions for use or any other information attached to the product or on the product or its packaging (precautions for use, conditions of use ...).
Personally Identifiable Information
Direct Cheminée reserves the right to collect data.
The personal data communicated by the customer or collected via the operation of the site are intended to ensure the proper end of deliveries, to improve the quality of the service and to better meet the expectations of the customer.
The customer consents to the use of this data by Direct Cheminée, in particular to communicate information relating to exceptional services and offers that may be of interest to him.
Direct Cheminée reserves the right to disseminate this data externally for commercial reasons.
The customer's data is kept confidential by Direct Cheminée for a period of 2 years from the last visit to the site.
Retention of title
The delivered products remain the property of Direct Cheminée until full and effective payment of the price by the customer (effective collection of payment by Direct Cheminée).
Customer Relations - Telephone Advisors
For any question or difficulty encountered, the customer can contact our telephone advisors at 05 62 13 57 42 (price of a local call - Monday to Saturday from 8am to 5pm)
The customer may, at any time, contact Direct Cheminée through the forms available in the "Contact Us" section of the site.
Intellectual property
All elements of the Direct Cheminée website developed by iCreative.fr - Website creation in Toulouse, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of the company Direct Cheminée.
The customer who has a website in a personal capacity has the possibility to place on his site, for personal use, a simple link directly to the homepage of the Site of Direct Cheminée, provided that he has previously obtained the express authorization of Direct Cheminée.
In this case, it will not be an implicit affiliation agreement.
On the other hand, any hypertext link referring to the Direct Cheminée site and using the framing or deep linking technique is strictly prohibited.
In any case, any link, even expressly authorized, must be removed at the request of direct Cheminée.
Entirety
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this shall in no way affect the validity and compliance with these general conditions of sale.
Duration
These conditions apply throughout the duration of the online services offered by Direct Cheminée. They can be modified at any time by Direct Cheminée.
Applicable law and jurisdiction
These conditions are subject to French law.
Disputes arising from the application of these general conditions of sale are subject to French law and only the French courts can hear these disputes.
Disputes between Direct Cheminée and all professionals are the jurisdiction of the Commercial Court of TOULOUSE, notwithstanding plurality of defendants and / or call in guarantee, even for emergency procedures or protective proceedings in summary or by request.
Links to others
The http://www.directcheminee.fr/ site may contain links to other sites.
Direct Cheminée is not responsible for the content and operation of these sites as well as any damage or damage (viruses ...), of any nature whatsoever, suffered by the customer during a connection to these sites.
Proof
The provision of the credit card number by telephone to the call center is proof of the entire order. In any case, the online provision of the credit card number and the final validation of the order will be proof of the entirety of the said order in accordance with the provisions of the law of 13 March 2000 and will be worth the payment of the sums incurred by the selection of the items appearing on the order form
This validation constitutes signature and express acceptance of all operations carried out on the site. The computerized records, kept in the computer systems of the company Direct Cheminée under reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties
The archiving of purchase orders, order confirmations and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code